😷 FROM 18/10/21 WE RETURN TO FACE TO FACE OPERATIONS PROVIDING YOU COMPLY WITH CURRENT GOVT REQUIREMENTS.
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COVID-19 UPDATE NOTICE

October 14, 2021

COVID-19 UPDATE NOTICE

Update 15th October 2021

As of Monday 18th October we can welcome back customers to our retail and training operations. In order to enter our facilities (Shop or Training Section) you will be required to comply with current Government Rules and THS's COVID-SAFE Policy. Our policy is:

Shop is now open to customers who follow the following WHS requirements:
  • fully vaccinated and can show proof
  • sign in using the QR code
  • wear a face mask whilst in store
  • sanitise on entry
  • comply with current social distancing requirements.

If you are unable to comply with this policy then you will need to use contactless "click & collect"

 

Training section will recommence training courses for all clients who comply with the following WHS requirements:

  • fully vaccinated and can show proof
  • sign in using the QR code
  • wear a face mask (may be removed for some outdoor practical sessions)
  • sanitise on entry

Training interstate will still depend on border restrictions.

 

Contracting and consultation

All THS staff are fully vaccinated and will follow the following WHS requirements:

  • fully vaccinated and can show proof
  • sign in using the site QR code
  • will wear a face mask on site
  • will sanitise on entry
  • comply with current social distancing requirements.
  • comply with client site specific requirements



Update 26th July 2021

Dear Customers,

Due to the tightening of restrictions on retail and work from home rules in NSW, as previously advised we are open for CLICK AND COLLECT ONLY.

Customers will be notified when their order is ready for collection.

Training
Training bookings are still being taken but no practical training will occur until after the NSW lockdown has been lifted. Interstate training will restart / continue as border restrictions allow.

Safety Solutions
Contracting work is still being undertaken for essential safety work and where allowed by NSW Health lockdown boundaries.

Stay Safe

Thank you for your ongoing support during these difficult times.


Effective 8:30am 19th July 2021

Dear Customers,

Due to the tightening of restrictions on retail and work from home rules in NSW, as previously advised we are open for CLICK AND COLLECT ONLY.

Customers will be notified when their order is ready for collection. In addition we have made some changes to our trading hours for this week.

  • Monday 19th July - Hours: 08:30 – 16:30 for CLICK AND COLLECT ONLY.
  • Tuesday 20th July - Hours: 08:30 – 16:30 for CLICK AND COLLECT ONLY.
  • Wednesday 21st - Hours: 08:30 – 16:30 for CLICK AND COLLECT ONLY.
  • Thursday 22nd July - Hours: CLOSED
  • Friday 23rd July - Hours: CLOSED


Thank you for your ongoing support during these difficult times.

Effective 8:00am 28th June 2021

Dear Customers,

Due to the recent direction from NSW Health, the Retail Store is again no longer open for browsing/physical shopping, just order collection. We do request all orders are PLACED and PAID for by Phone, Email or Online before attending the shop to collect from our external collection point.

Customers will be notified when their order is ready for collection.

We will continue to ship online orders.

Thank you for your ongoing support during these difficult times.

Updated 9th July - this direction has been extended until 18th July 2021 due to the NSW Government lockdown extension.

Updated 13th July - this direction has been extended until 30th July 2021 due to the NSW Government lockdown extension.




Effective 8:00am 22nd April 2020

Dear Customers,

Due to the ongoing demand during the COVID-19 situation, we have increased our store hours back to  8:00am - 4:30pm weekdays - this is for order collections and counter service only. Please note we are observing the social distancing rules so no browsing the shop, just order collection or order at the door. We do request all orders are PLACED and PAID for by Phone, Email or Online before attending the shop to minimise social contact time with our team.

Please call to arrange a pick-up/collection time for your order (02) 9966 9070 .

We will continue to ship online orders as long as Government Restrictions permit or until our suppliers run out of stock. Thank you for your ongoing support.

Regards,

David Doughty
Managing Director




Effective 8:00am 16th April 2020

Dear Customers,

Due to the ongoing impact of the COVID-19 situation on business costs and overheads, effective immediately, we are suspending our 'free shipping' on larger orders until further notice. We still offer our very reasonable $9.90 shipping on all orders.

Regards,

David Doughty
Managing Director

 

 


 

Effective 8:00am 6th April 2020

Dear Customers,

As part of our ongoing processes to manage the COVID-19 situation, effective April 6th we will only be opening our shop for order collection/pick-up only on Mondays, Wednesdays and Fridays until further notice.

If you require an emergency collection outside of these days, please call 02 9966 9070 to make an appointment.

Regards,

David Doughty
Managing Director

 


 

Effective 8:00am 26th March 2020

Dear Customers,

We hope you are well and that you, your family and business are getting through the current COVID-19 situation.

As you’re no doubt aware, the COVID-19 virus is having an impact upon many people and businesses, with the situation changing on a daily basis. With that in mind, THS needs to change some procedures to ensure that as much of our customer service can remain in place for you and that we can continue to serve you to the best of our abilities.

Social distancing measures are recommended by all government agencies. Consequently, we will reduce our face to face service and operate on a skeleton staff in the office and shop. The remainder of staff will work from home.

We have placed increased importance on attention to personal hygiene by both office and shop staff and in particular, contact with clients and during the packing, labelling and dispatch of orders.

For "in shop purchases" it is now necessary to pre-order items and pay for them and then arrange for "collection at the door". This could be done by:

Phone: (02) 9966 9070
Email: sales@ths.com.au
Web: ths.com.au

THS will not be able to offer credit through this period. We ask that all orders are prepaid via credit card or direct debit before stock is dispatched, or collected from the shop.

As the situation stabilises, hopefully in the near future, we are very much looking forward to returning to business as usual.

Many thanks in advance for your understanding and if you have any questions at all, please do not hesitate to get in contact me.

David Doughty
Managing Director

 


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