Rock Exotica Enforcer Recall

Safety Recall for the Enforcer

The swivel eye on some Enforcers may not be secure and in certain conditions might unscrew. This was discovered due to an incident that occurred. This recall is to improve the security of the swivel eye and to issue new user instructions specifying that the Enforcer swiveling action is for orientation, not high speed or multiple rotations.

We will do everything we can to ensure that this recall causes the least amount of inconvenience to our customers. In addition to the safety modification, we will calibrate your Enforcer for free (normal cost is $100) and send it back with a free carabiner.

What happened:

A user had an Enforcer connected to a steel cable, or wire rope. As the cable was loaded it unwound, twisting the Enforcer’s swivel eye and the friction generated unscrewed the bolt holding the swivel and it came apart.

Why it happened:

The Enforcer is assembled in a special room on its own assembly line, due to the electronics. The bolt is secured with epoxy and a setscrew, but our examination showed that there should have been more epoxy on the bolt thread. Under normal conditions of orienting the Enforcer the bolt would not come out. But subject to the steel cable twisting as it was being loaded it was not secure enough and the bolt unscrewed.

Download more information HERE