Stop using the Teufelberger flipLINE 12.5mm swivel®.
This information is complementary to the Safety Information issued November 2nd, 2022 by DMM International https://resources.dmmwales.com/Recall-Information/Important-Safety-Notice-Product-Recall
On November 3rd, TEUFELBERGER was informed by its supplier DMM International of an incident involving DMM SW440 Focus Swivel D: “Our investigation has identified a product fault that, under certain circumstances, may allow the swivel assembly to unscrew and subsequently part.”
Product name: flipLINE 12,5mm swivel®
Article reference: 7350104 till 7350109, C4259-16-00006 till C4259-16-00016
Date of production: all
Serial number: all
Reason: The component DMM SW440 Focus Swivel D under certain circumstances may allow the swivel assembly to unscrew and subsequently part.
As a measure of precaution, we decided to immediately inform our customers to stop using flipLINE 12.5mm swivel®.
What to do?
1. Stop using flipLINE 12.5mm swivel
2. Retire flipLINE 12,5mm swivel® with DMM SW440 Focus Swivel D from use! Mark clearly and unambiguously as “not for use”!
3. Unscrew the DMM SW440 Focus Swivel D
4. Fill in the recall online claim form here: https://flipline-dmm-swivel-recall.paperform.co/
5. The Teufelberger team will get back to you within 3 weeks maximum after having receive your official claim.
→ You may continue using your flipLINE 12,5mm without DMM SW440 Focus Swivel D. Mind twisting of the rope during the use of your flipLINE 12.5mm without Swivel.
→ If you have any doubts or questions contact us by email@example.com
The following products are not affected by this product recall and are safe to use:
✔ all Teufelberger flipLINE 12.5mm® without Swivel
We are fully aware of the inconvenience caused by this issue. Please accept our apologies and know we take this issue very seriously. The safety of our users is TEUFELBERGER’s first priority. Thank you for your continued trust.
For further information please contact:
Teufelberger Fiber Rope GmbH
4600 Wels, Austria
Tel: +43 7242 413 8125 (EU and Asia)
Tel: 800-844-361-7041 (USA)