📦SHIPPING/PACKAGING/HANDLING CHARGES: $12 ON ORDERS ≤ $249 | $20 ON ORDERS >$250 | some bulky/heavy items incur a surcharge 🚚

Terms and Conditions

Company Details

Ph: 02 9966 9070  F: 02 9966 9071
Unit 10/87 Reserve Road ARTARMON   NSW   2064

ABN: 18 095 998 799

Shipping & Order Costs

All prices displayed on this website are shown exclusive of shipping costs, 
- We charge AUD $12 for online orders up to $250

- We charge AUD $20 for online orders over $250

- Free click & Collect from our Artamon Warehouse is available

- Some Bulky or Heavy items may incur a surcharge as they may need specialised courier delivery i.e. Rolls of Rope, Poles/Long items, Larkin Frames, etc.

Delivery Times

Orders are dispatched within 2 business days of payment being received by THS and shipping times are estimated at between 3-10 business days depending on your location within Australia. Orders are shipped from our Artarmon store, but delivery times are subject to Australia Posts delivery schedules.

International shipping is not currently available from the online shop. Please contact sales@ths.com.au if you wish to place an order from outside Australia. 

Shipping and Delivery Policy

We deliver products Australia wide using Australia Post. 
Orders are dispatched within 2 business days of payment being received by THS and shipping times are estimated at between 3-10 business days depending on your location within Australia. This timeframe excludes public holidays and office closures (i.e. Christmas, Easter, Australia Day)and is subject to Australia Posts terms & conditions.

Out of Stock Item Order Policy

If you require an item which Total Height Safety does not have in stock, we will obtain and quote you an updated price and estimated shipping time to get the item in stock. This price may differ from what is displayed on the web, as supplier prices are subject to change without warning. 

If you order an item which becomes out of stock by the time THS processes your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Please note that we supply our online store and our physical store from the same stock, so occasionally we can run out of items even though we had them in stock at the time of ordering.

Errors & Omissions Excepted

Total Height Safety make every attempt to ensure all pricing information and product content is correct. Occasionally errors or omissions may occur due to data supplied to us by manufacturers being incorrect or a data transfer issue from our systems to the website. Our website inventory is updated each evening so occasionally inventory online may not reflect exact inventory on hand. We will refund any order that is affected by an error or omission made by Total Height Safety – this may include an obvious price error or error to product description or specifications.

Customer Service Policy

Total Height Safety is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Refund Policy

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn't do what it is supposed to do. Due to some safety regulations, Life Support items are not typically allowed to be returned or exchanged, this includes items such as harnesses, ropes, webbing, lanyards and so on - so please choose carefully.

Privacy Policy

Total Height Safety is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/trade any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that's all. Total Height Safety uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Total Height Safety only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.
Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy

When purchasing from Total Height Safety your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre info@ths.com.au